To our supporters old and new,
With the COVID-19 pandemic, PhysioNeck fulfillment network remains fully operational. We’re taking all precautions to reduce the spread of the novel coronavirus and keep our employees safe.
We are doing our best to handle and ship in-stock orders within 24-48 hours from time of order completion.
However, some carriers have temporarily changed their shipping services and policies. Shipping delays should be expected due to canceled flights, governmental decisions, and staff reductions.
We thank you for your patience during these unprecedented times, and as always we appreciate your continued support as he head into our 5th year of service!
DUE TO THE IMPACTS OF COVID-19, SIGNIFICANT SURGES IN SHIPPING VOLUME, THE NEED TO PRIORITIZE ESSENTIAL PRODUCTS, AND UNPRECEDENTED ENVIRONMENTAL ISSUES, NO COURIERS ARE OFFERING GUARANTEED DELIVERY TIMES.
Order Processing:
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"You've earned Free Shipping today" - Orders placed are usually processed within a maximum of the next 12 hours.
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"Priority Processing (Skip the Line)"- Orders placed are usually processed within a maximum of the next 4 hours.
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"LIFETIME Warranty - Priority Processing (Skip the Line)"- Orders placed are processed instantly.
Prices: We offer free shipping on all orders.
Delivery Time (Not including processing time):
| USA & CANADA |
7-14 business days |
| EUROPE & UK |
4-12 business days |
| INTERNATIONAL |
7-14 business days |
PhysioNeck ("we" and "us") is the operator of (www.physioneck.com). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping is free for all orders.
3. Returns
3.1 Return Due To Change Of Mind
PhysioNeck will happily accept returns due to change of mind as long as a request to return is received by us within 10 days of receipt of item and are returned to us in original packaging, unused and in good condition.
Return shipping will be add at the customers expense and will be required to arrange their own shipping.
Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.
3.2 Warranty Returns
PhysioNeck will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect PhysioNeck to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Delivery time
Generally, orders can be delivered in about 4 - 9 business days.
Please note that our products are delivered from different fulfillment centers. Certain products purchased during this time may be delayed due to business interruptions due to local regulations regarding the Coronavirus. We are doing our best to estimate any potential delays in shipments on our product pages. We appreciate your patience and understanding at this time.
4.2 Dispatch Time
Orders are usually dispatched within maximum of the next 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.4 Military Address Shipping
We are able to ship to military addresses.
4.5 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking number from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
For more info about the tracking your order, click here.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website. There is no extra taxes.
